24 Hour ServiceRepair Center Coordinator – Green Bay, WI. Apply Now
You will be responsible for interacting with customers within the Repair Center, providing inside support for the Repair Center team, and working closely with the Repair Center Supervisor to keep the Repair Center running efficiently.
This job is for you if you:
- Want fulfilling work that allows you to provide customers with what they need
- Have high energy and are a strong team player
- Are self-motivated and responsive to customer needs
- Enjoy working in a fast-paced environment
Minimum Requirements:
- High School Diploma or GED equivalent
- Some technical customer service experience or strong mechanical aptitude
- Intermediate computer skills with Microsoft Word, Excel, and Outlook, and CRM
Physical Requirements:
- Ability to regularly lift and/or move up to 50 pounds
- Ability to work in an industrial environment with continuous walking, bending, reaching, climbing, and kneeling
- Ability to operate a forklift or willingness to be trained
You will be successful in this role if you:
- Ability to effectively communicate both in writing and verbally, both internally and externally
- Have excellent customer service and organizational skills
- Maintain a strong attention to detail and can multi-task and prioritize
- Previous experience with pumps, compressors, and vacuum equipment is an asset but not required
Your daily work in this role will include:
- Open work orders for all Repair Center jobs
- Prepare service orders and ensure required parts are available for Repair Center Technicians
- Take service phone calls and emails from customers
- Assist with billing and maintaining open order report
- Maintain service schedule for the Repair Center
- Provide recommendations to Repair Center Supervisor when preparing Repair Center quotations
- Process customer parts orders and returns
- Assist with warranty processing and resolution
- Maintain Repair Center organization and flow of material and work
As you progress in this role, there will be opportunities for personal growth and development. Our goal is to provide a challenging and motivating work experience for all our team members.
We are proud of and passionate about:
- Being a team of experts in our industry who always put the customer first
- Having a growth mindset, continually innovating, and utilizing up-to-date technology
- Ensuring a friendly, respectful, and safe work environment that emphasizes team collaboration
We hire the best talent in the industry to be part of the team. If you feel you are up for a great challenge and are aligned with what we are looking for, we would like to hear from you!
Benefits you will receive include health, dental, vision, life and disability insurance, flexible spending account, PTO, holiday pay, and a 401(k) program with company match.
