Operations Manager - Midwest Industrial Equipment Service

Process management and improvement:

• Analyze, develop, and implement operational procedures to streamline back-office workflows, improving efficiency, accuracy, and speed.
• Monitor and manage backend processes to minimize disruptions and optimize the flow of goods and information.
• Drive continuous improvement initiatives using methodologies like Lean or Six Sigma.

Inventory and purchasing:

• Oversee purchasing departments. Monitor inventory control processes, including stock levels, cycle counts, and forecasting, to reduce discrepancies and minimize costs.
• Oversee the planning, organization, and execution of warehousing and transportation of goods and services.

Team leadership and development:

• Hire, train, and supervise back-office staff, providing coaching and motivation to achieve departmental goals.
• Foster cross-departmental communication and collaboration to ensure seamless business execution.

Customer service:

• Address and resolve customer complaints related to orders, billing, and deliveries to ensure high customer satisfaction.
• Work with the sales and service teams to set and meet daily and quarterly performance goals.

Financial oversight:

• Manage to an operational budget and report financials for back-office functions.
• Generate and present KPI’s and performance reports to key stakeholders.

System management and technology:

• Oversee and maintain the back-office technology stack, including service software and enterprise resource planning (ERP).
• Support the integration of new technologies to improve process efficiency.

What you will need:

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, or a related field is preferred.
• 5+ years of experience in an operations management role, preferably within an industrial distribution environment.
• Proficiency with ERP and MS Office software with a focus on Microsoft Excel, along with strong computer skills.
• Possess effective problem-solving skills and can resolve employee relation issues.
• Demonstrate solid organizational skills with the ability to multi-task and is a self-starter.
• Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.

Core competencies:

• Leadership: Demonstrated ability to lead, mentor, coach, and supervise a team.
• Analytical thinking: Strong analytical skills to interpret data, identify trends, and make informed decisions.
• Problem-solving: Aptitude for identifying and solving complex operational issues.
• Organizational skills: Excellent organizational and time-management abilities, with a keen attention to detail.
• Communication: Exceptional verbal and written communication skills for interacting with employees, other departments, customers, and vendors.
• Growth Oriented: Able to function under pressure and with urgency in a growth environment while maintaining focus on customer service.