1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you or your business ("Personal Information"). This includes:
Information You Provide to Us: * Contact Information: Name, email address, phone number, and mailing address when you fill out a "Contact Us" form, request service, or apply for an available career position.
Communication Data: Any information or mobile phone numbers you provide when interacting with our live chat widget.
Information Collected Automatically:
Usage and Device Data: IP addresses, browser types, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience, remember your location
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including to:
Respond to your service, maintenance, rental, or product inquiries.
Dispatch factory-trained technicians and service vans to your location.
Process job applications submitted through our careers portal.
Send you promotional materials, newsletters, or company updates (which you can opt-out of at any time).
Maintain, secure, and optimize the performance of our website.
3. SMS and Mobile Communication Disclosure
By providing your mobile number through our forms or our chat widget (powered by Birdeye), you expressly consent to receive text messages and communications from us regarding your inquiries or services.
No Sharing of Mobile Consent: We strictly limit how your mobile information is handled. Your text messaging originator opt-in data and consent will not be shared, sold, or rented to any third parties or affiliates for marketing or promotional purposes.
Opting Out: You may opt out of receiving text messages from us at any time by replying STOP to any message you receive.
4. Sharing Your Information
We do not sell your personal information. We only share your data with trusted third parties to help us run our business operations, including:
Service Providers: Third-party vendors who provide website hosting, data analytics, and customer communication tools (such as Birdeye).
OEM & Shipping Partners: Original Equipment Manufacturers (OEMs) or logistics companies, strictly when necessary to fulfill specific parts orders, warranty claims, or equipment delivery.
Legal Requirements: If required by law, subpoena, or to protect the safety, rights, and property of Brabazon, our customers, or the public.
5. Your Rights and Choices
Depending on your location, you may have specific rights regarding your personal data under state privacy laws. Generally, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to certain legal exceptions (such as maintaining records for active equipment service contracts).
Opt-Out: Opt-out of marketing emails by clicking the "unsubscribe" link, or text communications by replying "STOP."
To exercise any of these rights, please contact us using the information provided below.
6. Security of Your Data
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on this page with an updated "Effective Date."
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Brabazon Pump, Compressor & Vacuum