Brabazon is looking for a Technical Trainer to work out of our Chicago, IL branch
This position is responsible for overseeing the training and development of all new and existing Service Technicians. To increase their overall mechanical, electrical and electronic aptitude and to improve their technical efficiencies and soft skills to better service our new and existing customers.
A day in the life…
- Provide In Person Training to All Service technicians for the Following Existing Classes:
- BPC Controls, BPC Entry Level Dryer, BPC Electrical, BPC VSD, BPC Advanced Refrigeration, Etc.
- Provide technical support for our Field Service Technicians and if needed travel to customer locations to help solve problems.
- Help develop a training plan for new technicians based on input received from the Customer Care Managers and branch Service Managers.
- Assist in developing programs to improve technical and customer service skills of service staff.
- Enroll Service Technicians in Various Vendor Training Classes.
- Conduct employee training on new products and processes. Work closely with our outside vendors on solving service issues.
- Backup support to Branch Service Managers as needed.
- Perform service and customer calls with the approval of the Customer Care Managers.
- Acts as a safety leader and puts safety first in all responsibilities; works with Human Resources to develop, train, and enforce health and safety policies and procedures.
- Will revise existing and/or develop and implement new hire/employee safety training programs for service technicians in the areas of forklift, arc flash, driver training, etc.
- Supports and enforces all Company policies and procedures
What we are looking for…
- High School Diploma required; Bachelor’s Degree or Technical School Degree preferred.
- Minimum of 10 years of experience with customer service department in the compressed air industry.
- Knowledge of pumps, compressors, dryers, and vacuum equipment is required.
- Knowledge of Microsoft Office Suite and Windows is a must; experience with CRM is strongly preferred.
- Ability to lead and motivate people to work together as a team to meet and/or exceed Company goals.
- Ability to identify customer’s needs, listen, analyze, and respond appropriately to customer’s problems; possess effective problem-solving skills and can lead customer and employee disputes to resolution.
- Demonstrate solid organizational skills with the ability to multi-task, be a self-starter and work unsupervised.
- Must be able to travel up to 50% of the time within the assigned territory; have a valid driver’s license and good driving record.
- Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.
At Brabazon, we are THE trusted experts in compressed air. Specializing in sales and service, we are the Midwest's largest distributor of compressed air, vacuum, and pump products. We are proud and passionate about being a team of experts in our industry who always put the customer first. Our growth mindset means we are continually innovating and utilizing up-to-date technology while keeping the safety of our team and customers a top priority.
We hire the best talent in the industry to be part of the team. If you feel you are up for a great challenge and are aligned with what we are looking for, we would like to hear from you!
Benefits you will receive include health, dental, vision, life and disability insurance, flexible spending account, PTO, holiday pay, and a 401(k) program with company match.